Customer Service

Customer service is a fundamental component of the value EBI brings to school districts. We provide customer service in-house and not through a third-party contractor, and we operate an internal call center, allowing us to provide unrivaled employee support.

EBI is a true, single point of contact for your benefits needs and our team is ready to help with a variety of common concerns, such as:

• Claims Assistance
• General Benefit Questions
• Major Life Events
• Beneficiary Change

We don’t rely on automation. We apply a personal touch to all of our calls and our interactions with educators, staff and teachers. EBI also conducts real-time, anonymous surveys during annual open enrollment periods to monitor and measure employee satisfaction and ensure our offerings and services are meeting their needs.

EBI works with your staff to manage contracts and costs, monitor performance, and handle day-to-day claims and billing issues. On top of this, our dedicated billing team functions as a third-party advocate for our clients and serves as a liaison between carriers and plan members/employees to resolve any billing discrepancies.